![]() ![]() The positive ratings from our customers have also impressed the jury behind the German Stevie Awards. ![]() We even publish the results for each quarter on our website. And we regularly find that our customers are extremely satisfied with the quality of the service they receive. How do we make sure we’re living up to this aspiration?Īt the end of each support process, we conduct a survey to assess customer satisfaction with the service provided. We are happy to receive every customer, regardless of the size of their company or the number of licenses required.We see ourselves not only as problem-solvers, but also provide our customers with support in the form of knowledge articles, a user community, technical webinars and video productions, and assist them during implementation planning.Our response times are generally far shorter than those defined in the support services.Before a purchase is made, technical support is fully available to our customers via phone, email, or live chat.We train local partners so that we can offer our outstanding support worldwide across different languages, cultures, and time-zones. and Canada work alongside our staff at corporate headquarters in Germany. Support is provided only by a team of highly qualified technical experts.With that said, our own aspirations in terms of providing that excellent support have been refined: ![]() But one thing has remained constant in this exciting period of growth: we remain committed to providing outstanding technical support for our paid email archiving solutions. MailStore is now a subsidiary of Opentext, Version 12 of our software is now available, more than 60,000 customers are using MailStore Server, and more and more managed service providers are integrating the MailStore Service Provider Edition into their portfolios every day. Since as early as 2014, our goal at MailStore has always been to provide our customers with outstanding support. ![]()
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